Wherever customers ask, answer them in one place
Winko brings WhatsApp, Messenger, Instagram and your website chat into one inbox. AI replies only with answers you have approved and hands everything else to your team. Broadcasts, comment auto-replies, bookings and payment tracking run from the same back office.
Meta bills WhatsApp message fees to you directly.
Winko adds nothing on top.
WhatsApp, tag: Member
Does the weekend 10% off work online too?
10:42Yes, it works in store and online, once per member.
Approved answer: Weekend 10% offAI, 10:42Can I come in on Saturday afternoon to see the sofas?
10:44You're booked in. See you then.
AI replies only with answers you have approved
We read your website and turn it into a list of questions and answers. The AI only uses an answer after you approve it. Prices, dates, addresses and terms are sent word for word.
- Questions outside the list go to your team, not to a guess
- Once a colleague replies, the AI pauses for that customer
- Choose a formal, professional, friendly or brief tone
After a broadcast, follow-up questions get the right answer
Attach the product details, price, dates and terms to each promotion. When customers reply with questions, the AI answers from that promotion. Once it ends, customers are told and passed to your team.
- Pick audiences by tag; nobody gets the same message twice
- Only customers who opted in receive promotions; opt-outs apply at once
- One coupon code per customer, with the spend recorded at redemption
Comments answered by private message
When customers comment on your Facebook Page posts, or your Instagram posts, Reels and lives, Winko sends a private reply based on your keywords and can reply publicly under the comment too. The conversation then continues in your inbox.
- Apply to all posts or selected ones, with your own keywords
- One private reply per comment, and one per person per rule
- A daily limit, with an instant alert to your team when it is reached
The same back office handles these too
No switching between systems. Customer details and conversation history stay in one place.
Bookings
Customers book, reschedule and cancel by link or in chat, with Google Calendar sync.
Payment tracking
Send your FPS details or a Stripe payment link in chat; your team is reminded when a payment is overdue.
Forms
Send a form in chat; answers appear in the conversation and in your form records.
Product catalogue
Upload products or sync from SHOPLINE, then send product details in chat.
Contacts
Tags, stages, notes and marketing consent records. Import your existing list.
Team roles
Set your own roles and permissions, assign chats to people or teams, with every action logged.
Ad source
See which Facebook or Instagram ad a customer came from.
Reports
Conversations, chats handled by AI, and delivery, clicks and coupon use for each promotion.
Notifications
Your team is alerted to new messages and to customers who ask for a person.
Getting started
We work through each step of the set-up with you.
Connect channels
Connect your WhatsApp number, Facebook Page and Instagram account.
Approve answers
We turn your website into a list of answers for you to approve or edit.
Set the rules
Choose when the AI replies, when your team takes over, and how comments are answered.
Start replying
Your team follows up in one inbox, with alerts on their phones.
Built on Meta's official platforms
Meta Tech Provider
The operating company has passed Meta business verification and Tech Provider review.
Official APIs
Messages go through the official WhatsApp Business Platform, Messenger and Instagram APIs.
Data in Hong Kong
Data is stored in Google Cloud's Hong Kong region, kept separate for each business.
Account protection
Two-step verification is available, and access tokens are encrypted before storage.
Questions
How are WhatsApp message fees charged?
Meta charges by message category and recipient country, billed directly to the payment method on your WhatsApp Business account. Winko's fee is separate and does not include or mark up message fees.
Could the AI give a wrong answer?
The AI only decides which approved answer matches the question, and sends that answer as written. If no answer matches, the question goes to your team.
Do I need to build chat flows?
No. Set-up is step by step, with no flow diagrams to draw. Your main job is checking that the AI's answers are correct.
Can I keep my current WhatsApp number?
If your number is on another WhatsApp platform, it can move to Winko through Meta's number migration process, keeping its display name, quality rating and messaging limit. Your Meta business account must be verified first. We confirm the details with you during the demo.
How much does it cost?
We quote based on the features and volume you need. Book a demo and we will contact you within two business days.
See how Winko would work for your shop
Leave your details and we will contact you within two business days to arrange an online demo.