This page explains how customers, businesses and people who sent an enquiry through this website can request deletion of personal data collected through Winko.
1. Scope
- Messages, files, display names and contact details exchanged with businesses using the Service via WhatsApp, Facebook Messenger and Instagram
- Messages and contact details left through a business's website chat
- Records of automatic private messages and public replies triggered by your comments on a business's Facebook Page or Instagram (including the comment text and name)
- Business and staff account data
- Enquiries submitted through this website
2. How to Request Deletion
- By email: email [email protected] with your name, the business you contacted, and the channel and contact details you used (WhatsApp number, Facebook name or Instagram username).
- Through the business: the business is the Data User for its customers' data, so you can also ask the business directly, and we will help complete the deletion.
- Website chat visitors: email us with the business name, the approximate date and time of the chat, and the phone number or email you left (if any). Clearing your browser's site data only makes the chat start a new conversation; it does not delete stored messages.
- Facebook and Instagram users: remove the Service's access under Facebook "Settings & privacy" → "Settings" → "Apps and Websites" to stop future access. To delete stored message or comment records, please also email us with the approximate date of the comment and the post.
3. Processing Time
We will verify and complete the deletion within 30 business days of receiving your request, and confirm through the contact details you gave us.
4. Exceptions
- Where applicable law or regulation requires us to keep specific records
- Where the data relates to an unresolved dispute or legal proceeding
If either applies, we will explain why and how long the data will be kept.
5. Contact Us
SmartClinic AI HK Limited
Email: [email protected]